The phrase “customer service” means different things to different people. If you’ve read our website or viewed our Facebook page, you know that customer service is a big deal to us here at DanMatt Media. But what exactly do we mean when we mention our commitment to customer service?
Often you’ll hear customer service described as “the customer is always right”. Is that accurate? Well, yes and no. Customers certainly have rights, and when it’s your advertising dollars being spent, you call the shots. But that does not mean that customers always know what is best for their advertising and marketing campaigns.
One of the toughest assignments we face is to convince clients to go in a direction they wouldn’t otherwise go. Sometimes that means shifting budgets from one spectrum to another. Sometimes that means moving into an entirely new marketing channel. Other times it may involve making changes to a company’s website. But whatever the suggestion, we always make them with the customer’s best interest in mind, because in the end, our job is to provide them with the best possible return on investment for their advertising dollar.
There is more to customer service than making suggestions. At DanMatt Media, we treat each of our clients the way we would want to be treated. We return phone calls and emails promptly, because no client should ever have to wait for a response. We answer questions honestly, because all clients deserve to know exactly what is going on with their marketing campaigns. And we provide industry-leading transparency, because we want our clients to make informed decisions about their advertising.
At DanMatt Media, customer service is more than just a phrase. It’s a way of life. Contact us today to find out what you’ve been missing.