We’ve all heard the saying… “Customer service is dead”. One round trip flight on a US carrier will assuredly confirm that for most of us. But here at DanMatt Media customer service is alive and well.
We’re fortunate to live at a time when technology makes our lives and businesses easier and more convenient. Contracts can be negotiated and signed over email. Meetings can be held on conference calls and web cams. We can all have longterm, lucrative partnerships with clients and vendors without ever having met them face-to-face. But is that really the way it should be?
There’s no doubt that most of my client and publisher relationships were born through email, and nurtured over the phone. We have clients all over the United States, and a few overseas as well (including England, India, Australia, and Romania). Seeing them in person is a tall order (though I have made it to England and Australia so far). But whenever possible, I like to meet my clients face-to-face.
I want them to see the passion I have for their marketing efforts. I want to look them in the eye and promise them that I will do everything I can to help them achieve their goals. I want to visit their offices so that I can get a personal feel for what they do and how they do it. You can’t do those things over email or phone calls, so whenever possible I make sure to visit them and meet with them face-to-face.
If you’re not getting that level of customer service from your marketing partners, you should be. After all, it’s your money, and it’s your campaign. Modern technology and convenience are great, and we all take advantage of it every single day. But nothing beats the value of a face-to-face meeting.